Attention Access users
Effective 4/1/2025, OneLogin is no longer supported to sign in to Access. All users must utilize One Healthcare ID (OHID) to sign in.
Documents, Guides, & Job Aides
Our goal is to make things as easy as possible for you and your team. We’ve pulled together some of the most important documentation. Please download and save a copy of these in a place you’ll remember.
| Resource Title | Resource Type |
|---|---|
| Access Overview | Document |
| Fax cover sheet - All Preservice (SNF, IRF, LTAC) | Document |
| Fax cover sheet (IRF) | Document |
| Fax cover sheet (LTAC) | Document |
| Fax cover sheet (SNF) | Document |
| One Healthcare ID FAQ | Document |
| Proofpoint Secure Messages FAQ | Document |
| Submitting continued stay requests and uploading documents | Document |
| Access user guide | Courseware |
Access - Setting Up Your Account
| Resource Title | Resource Type |
|---|---|
| Access account creation guide | Document |
| Administrative User FAQ | Document |
| Administrative User Form | Document |
| Instructions for Administrative User & New User Form | Document |
| Manage your Access account | Document |
| New User Form | Document |
Training videos
| Resource Title | Resource Type |
|---|---|
| Access Introduction | Video |
| Acute - Requesting Authorization | Video |
| Authorization Status and Appeals | Video |
| Continued Stays, Discharge & Document Requests | Video |
| Finding and Viewing Your Patient | Video |
| IRF & LTAC Requesting Authorization | Video |
| Patient with No Active Record | Video |
| Skilled Nursing (SNF) Requesting Authorization | Video |
Need help?
For support related to Access, please contact the Access team via phone at 888.276.5777 or via email at support.access@homeandcommunity.com.
Sign up for training
Facility type: Acute
Wednesday, June 11, 2025 | 1 p.m. CT
Thursday, June 26, 2025 | 11 a.m. CT
Facility type: SNF
Facility type: IRF/LTAC
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